Privacy Policy

MASTERHEALTH TECHNOLOGIES INC.
PRIVACY POLICY

 

Please read this Privacy Policy (this “Privacy Policy”) carefully. MasterHealth Technologies Inc. and its affiliates (collectively, “MasterHealth”, “we,” “us,” or “our”) provide programs and services including via our mobile applications (the “App”) designed to help you build healthy habits based on your unique goals (the “Services”). The Services include your use of interactive features or downloads that MasterHealth owns or controls and the functionality we make available to you through the Website or the App.

 

You (“User”, “you”, “your”). expressly consent to the terms of this Privacy Policy by your use of the Service, agreement to our Service Terms, use of our website (the “Website”) or App. If you do not consent to the terms of the Privacy Policy, please do not access or use the Services.

 

What does this Privacy Policy cover?

 

Your privacy is important to MasterHealth, and MasterHealth intends to carefully manage the personal information you provide to us or which we collect in the course of providing the Services and as further described below (“Personal Information”) This Privacy Policy describes the information practices of MasterHealth, including what type of information is collected, used, and disclosed by us, how the information is used, and with whom the information is shared.

 

We gather various types of Personal Information from our users (“Users”), as explained in more detail below, and we use this Personal Information in connection with our Services. As further described below, we use it to provide our Services, to personalize and improve our Services, to allow you to set up a user account and profile, to allow you to post ratings and reviews of the Services, to contact you and allow other users to contact you, to fulfill your requests for Services, and to analyse how you use the Services. In certain cases, we may also share some Personal Information with third parties, but only as described below.

 

Will we ever change this Privacy Policy?

 

We are constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well, but we will alert you to changes by posting the revised Privacy Policy and changing the “Last Revised” date at the top. When we make a significant change, we will also send an email to the last email address you provided to us, unless we do not have your email address. It is your responsibility to check back here periodically and review this Privacy Policy. It governs your use of the Services, and you are responsible for reading and understanding it. You are bound by any changes to the Privacy Policy when you use the Services after such changes have been posted. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.

 

What Personal Information MasterHealth Collects and How it is Collected

 

Information You Provide To Us. We receive and store Personal Information you knowingly provide to us. For example, through the registration process and/or through your account settings, we may collect Personal Information such as your name, email address, billing address, and phone number. MasterHealth may collect Personal Information when Users use the Services and/or use the Website and/or the App, interact with the Website and/or the App, use any aspects of our Services or otherwise contacts MasterHealth. MasterHealth may collect and process certain Personal Information from User such as the User’s name, telephone number, e-mail address, and password. 

 

Health and Fitness Information. Your health and fitness information is important to providing you with the Services. We collect this type of information. Examples are your past, present and future physical or mental health or condition, fitness level, User’s weight, blood glucose, blood pressure, health indicators and similar information about your condition, and personal information you provide us including via the App.

 

Demographic and Location InformationMasterHealth may collect and process demographic information from or about User at the Website and the App from time to time, such as information about User’s gender, age, country, and postal or zip code (“Demographic Information”). MasterHealth may collect this information through various forms and in various places on the Website and/or the App, including account registration forms, contact forms, or when User otherwise interacts with the Website or the App. We may also collect location information if this is enabled on your mobile device. If you tell us where you are (e.g. by allowing your mobile device to send us your location), we may store and use that information to provide you with location-specific Services. If you want to deactivate this feature, you can deactivate GPS (global positioning system) on your mobile device.

 

Device and Information Collected Automatically

MasterHealth and MasterHealth’s third-party service providers may use a variety of technologies that automatically (or passively) store or collect certain information whenever User visits or interacts with the Website or the App (“Usage Information”). This Usage Information may be stored or accessed using a variety of technologies that may be downloaded to User’s personal computer, browser, laptop, tablet, mobile phone or other device (a “Device”) whenever User visits or interacts with MasterHealth’s Website and/or the App. This Usage Information may include: User’s IP address, UDID or other unique identifier (“Device Identifier”) (a Device Identifier is a number that is automatically assigned to User’s Device used to access the Website, and MasterHealth’s computers identify User’s Device by its Device Identifier); User’s Device functionality (including browser, operating system, hardware, mobile network information); User’s subscription level; the URL that referred User to MasterHealth’s Website; the areas within MasterHealth’s Website and/or App that User visits and User’s activities there, including remembering User, User’s preferences and pages User requested and/or viewed; User’s Device location; User’s Device characteristics; and certain other Device data, including the time of day, among other information.

 

Other information collected automatically may include your IP address, location details, “cookie” information, mobile device, operating system, the type of browser, demographic information, application and/or device(s) you’re using to access our Services, click-through paths, the identity of the page or feature you are requesting or interacting with, time on page of feature, and other indicators of how you are interacting with the Services. “Cookies” are identifiers we transfer to your device that allow us to recognize your browser, application or device and tell us how and when various pages and features in our Services are visited or used and by how many people. You may be able to change the preferences on your browser, application or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. 

 

We may deliver a file to you through the Services (known as a “web beacon”) from an ad network. Web beacons allow ad networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Because your web browser must request these advertisements and web beacons from the ad network’s servers, these companies can view, edit, or set their own cookies, just as if you had requested a web page from their site.

 

We may also use an embedded script, programming code that is designed to collect information about User’s interactions with the Website, App and Services, such as the links User clicks on. The code is temporarily downloaded onto User’s Device from MasterHealth’s web server and/or App or a third party service provider, is active only while User is connected to the Website or App, and is deactivated or deleted thereafter.

 

We may also use ETags (or entity tags), a feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner ETags are a form of Device Identifier.

 

MasterHealth may use the tracking technologies described above (“Tracking Technologies”) for a variety of purposes, including: 

 

Strictly Necessary. MasterHealth may use cookies or other Tracking Technologies that MasterHealth considers is strictly necessary to allow User to use and access MasterHealth’s Website, App and Services, including cookies required for system administration, to prevent fraudulent activity, or to improve the Services.

 

Performance Related. MasterHealth may use cookies or other Tracking Technologies that are useful in order to assess the performance of the Website, App and Services, including as part of MasterHealth’s analytic practices or otherwise to improve the content, products or services offered through the Website, App and Services.

 

Functionality Related. MasterHealth may use cookies or other Tracking Technologies that are required to offer User enhanced functionality when accessing the Website or App, including identifying User when User sign in to MasterHealth’s Website or App or keeping track of User’s specified preferences, including in terms of the presentation of content on MasterHealth’s Website or App.

 

Advertising. Our third party partners, including advertising partners may also use web beacons, or transmit cookies to and read cookies from your browser, application or device when you visit or use our Services. Also, if you click on a link to a third party website or service, such third party may also transmit cookies to you. This Privacy Policy does not cover the use of cookies by any third parties.

 

There may be other Tracking Technologies now and later devised and used by MasterHealth in connection with the Website, App and Services. Further, third parties may use Tracking Technologies with MasterHealth’s Website or App. MasterHealth does not control those Tracking Technologies and MasterHealth is not responsible for them. However, User consents to potentially encountering third party Tracking Technologies in connection with use of MasterHealth’s Website, App or Services and accepts that MasterHealth’s statements under this Privacy Policy do not apply to the Tracking Technologies or practices of such third parties. User should check the third party websites to confirm how User’s information is collected and used.

 

MasterHealth obtains User’s consent to MasterHealth’s information storage or collection Tracking Technologies by providing User with transparent information in MasterHealth’s Privacy Policy and providing User with the opportunity to make a choice to disable cookies as set forth above. Please note that MasterHealth is not required to obtain User’s consent to the information collection Tracking Technologies identified above that is strictly necessary for the use of the Service. User has the right to object to other use of information storage or collection technologies.

 

Various third parties are developing or have developed signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer’s online activities over time and across third-party web sites or online services (e.g., browser do not track signals). Currently, MasterHealth does not monitor or take any action with respect to these signals or other mechanisms.

 

Information Third Parties Provide About User

 

MasterHealth may, from time to time, supplement the information MasterHealth collects directly from User at the Website, App and through Services with outside records from third parties for various purposes, including to enhance MasterHealth’s ability to serve Users, to tailor MasterHealth’s content to Users and to offer User opportunities that may be of interest to Users. 

 

Third Party Credential Information. If you provide your third-party account credentials to us (for example, when you use our application, your log-in credentials for Facebook or other third party sites), you understand some content and/or information in those accounts (“Third Party Account Information”) may be transmitted into your account with us if you authorize such transmissions, and that Third Party Account Information transmitted to our Services is covered by this Privacy Policy; for example, avatars, profile information, images, friends and other authorized information. Certain information may be required to register with us or to take advantage of some of our features. The third-party that maintains your account credential may provide you with the option to change your log-in credentials or disconnect them from the Services. In addition, MasterHealth may provide third-party sites’ interfaces or links on the Website, App and Services to facilitate User’s sending a communication from the Website, App and Services. For example, MasterHealth may use third parties to facilitate emails, text messages, blog postings, tweets or Facebook postings. These third parties may retain any information used or provided in any such communications or other activities and these third parties’ practices are not subject to MasterHealth’s Privacy Policy. MasterHealth may not control or have access to User’s communications through these third parties. Further, when a User uses third-party sites or services, the User is using their services and not MasterHealth’s services and they, not MasterHealth, are responsible for their practices. User should review the applicable third-party privacy policies before using such third-party tools on MasterHealth’s Website.

 

How do we use your Personal Information?

 

MasterHealth may use User’s information that MasterHealth collects about User for the following purposes: to provide the Services; billing purposes; to enable User to participate in a variety of the Service features; to contact User occasionally to inform User of new Services features, or news or articles MasterHealth thinks will be of interest to User, MasterHealth may send User regular updates on issues MasterHealth thinks will be of interest to User; to contact User with regard to User’s use of the Services and, in MasterHealth’s discretion, changes to the Services and/or the service policies; to improve the Services; for purposes disclosed at the time User provides User’s information or as otherwise set forth in this Privacy Policy; to provide User with information or services or process transactions that User has requested or agreed to receive including to send User electronic newsletters; to provide User with marketing materials or relevant advertising, promotions and recommendations from MasterHealth or our business partners; to process User’s account registration, including verifying User’s information is active and valid; to identify User as the author of any comments that User sends to MasterHealth to be posted on the Website or App; to ensure that content on the Website and App is presented in the most effective manner for User and for User’s computer or mobile device; and to provide User with access to User’s personal account.

 

Use of De-identified Information. We may de-identify personal information (including to anonymize personal information (de-identification where it is reasonable to expect that the User cannot be identified from the information in issue including when combined with information from sources otherwise available) or to pseudonymize it, or to de-identify personal information as otherwise permitted by applicable law). De-identified information may be used for any internal business purpose including research purposes and to improve the Services, and as otherwise permitted by applicable law. It may also be disclosed it to third party service providers, to provide and improve the Services. We may also disclose De-identified Information to third parties, including advertisers and partners, for purposes including, but not limited to, targeting advertisements. Masterhealth may use de-identified information to provide feedback and information to authors  upon which the programmes and Services are based and to compile statistics and databases for measuring and assessing the Services and other analytical purposes.

 

User can always opt out of utilizing the Service, and accordingly opt out of MasterHealth’s use of User’s Personal Information, by submitting a request via https://www.masterhealth.care/contact and including either the email address or phone number associated with your account.

 

How and When Does MasterHealth Disclose Information to Third Parties?

 

Except as set forth in this Privacy Policy or as specifically agreed to by User, MasterHealth will not disclose any information MasterHealth gathers from User on MasterHealth’s Website, App and Services. Except as set forth in this Privacy Policy, MasterHealth does not share User’s Personal Information with third parties for those third parties’ direct marketing purposes. MasterHealth may provide to third parties information about User that does not allow User to be identified or contacted, including where such information is combined with similar information of other users of MasterHealth’s Website, App and Services. For example, MasterHealth might inform third parties regarding the number of unique users who visit and/or use MasterHealth’s Services, the demographic breakdown of the registered users of MasterHealth’s Services, or the activities that users engage in while on MasterHealth’s Website and/or App.

 

Personal Information may occasionally be transferred to third parties who act for MasterHealth for further processing in accordance with the purposes for which the data was originally collected or for purposes to which User has subsequently consented. For example, sometimes a third party may have access to User’s Personal Information in order to support MasterHealth’s information technology or to handle mailings on MasterHealth’s behalf. If MasterHealth transfers User’s Personal Information to an outside agent or organization for such purpose, MasterHealth will take appropriate measures in an effort to protect User’s privacy and the Personal Information MasterHealth transfer.

 

MasterHealth may share your Personal Information with various business partners. Some of these business partners may use your personal information to facilitate the offering of services or products that may be of interest to you. We may also share your Personal Information as otherwise described to you at the time of collection.

 

MasterHealth may, in MasterHealth’s sole discretion, share or transfer Personal Information where permitted or required by law, to comply with legal process, to interact with anti-fraud databases, to protect User’s vital interests, to protect the security or integrity of MasterHealth’s databases or the Website and the App, to enforce the Terms & Conditions or protect the business or reputation of MasterHealth, to take precautions against legal liability, to protect and defend the rights or property of MasterHealth, for required institutional risk control, or for resolving disputes, inquiries or complaints with respect to User’s use of the Website, App and Services.

 

We may also share your Personal Information in connection with or during negotiation of any merger, financing, acquisition or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of insolvency, bankruptcy, or receivership, Personal Information may also be transferred as business asset. If another company acquires our company, business, or assets, that company may possess the Personal Information collected by us and will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.

 

What About Information User Discloses Publicly or to Others?

 

User-Generated Content and Public Information. “User Content” is any content, materials or information (including without limitation, any text, information, graphics, photos, images, data, questions, comments, suggestions or other content, including personally identifiable information that you upload, send, email, display, perform, distribute, post or otherwise transmit to us, at our request or on your own, on, or through the Services (such as community-based question and answers), whether in connection with your use of the Services or through the use of any Third Party Websites or Third Party Services or otherwise, and whether publicly posted or privately transmitted.

 

MasterHealth does not control who will have access to the information that User chooses to make public, and cannot ensure that parties who have access to such publicly available information will respect User’s privacy or keep it secure. MasterHealth is not responsible for the privacy or security of any information that User makes publicly available on the Services, the App or Website or what others do with information User shares with them on the App and Website. MasterHealth is not responsible for the accuracy, use or misuse of any User Content that User discloses or receives from third parties through the Services. MasterHealth or others may store, display, reproduce, publish, distribute or otherwise use User Content online or offline in any media or format (currently existing or hereafter developed) and may or may not attribute it to User. Users will be provided the option at their discretion to invite and appoint other known individuals in their life as Motivators as well as  to browse, create and/or join a Pod, which are small, private groups of Users within the Services;these appointed Motivators and other Users in a Pod will have access to certain User Content and may have the ability to share it with third parties. Please think carefully before deciding what information User shares, including Personal Information, in connection with User’s User Content.

 

Name and Likeness. MasterHealth may publish Personal Information that is part of User’s User Content, and MasterHealth may use the content, or any portion of the content, for advertising, marketing, publicity and promotional activities, provided that MasterHealth will not exercise such rights as to any User Content which identifies User in a public manner unless User provides a separate consent to MasterHealth in writing (email is sufficient) authorizing such use. For full terms and conditions regarding User Content User submits to the Service, please review MasterHealth’s Terms & Conditions.

 

Profiles. MasterHealth provides User the option, at User’s sole election, to upload a profile image that is viewable by other participants of the Services, but this is not mandatory. User may delete User’s profile picture at any time by logging into the App and visiting the profile settings page. A User’s profile page may be, by default, also be set up to display information such as the User’s display name, images, location (city/state/country), groups that the User has joined and optional information added by User. Profile information is used by MasterHealth primarily to be presented back to and edited by User when User accesses the Service and to be presented to others permitted to view that information on the Service. It is considered to be information that MasterHealth can make publicly available including to search engines. MasterHealth may offer Users the ability to manage their public profile and use profile preference settings, the functionality and features of which are subject to change from time to time, so visit it frequently to confirm the settings reflect User’s then current preferences and MasterHealth recommends that User does not post information or content as part of User’s profile that User is not prepared to make public. Changing setting options may not result in immediate changes to the settings, which are subject to MasterHealth’s operations and maintenance schedules. User should carefully consider the use of such settings to improve information display options and to ensure the settings are properly set and functioning in the manner desired. Notwithstanding the availability of profile preference settings, User should be aware that these settings are for convenience only, do not employ complex data security protection and may not be error free. Further, other Users that have access may repost or otherwise make public User’s information or content. Accordingly, discretion and good judgment should be exercised when posting information or content as part of User’s profile.

 

Opting Out. You may choose not to receive future promotional, advertising, or other Service-related notifications from us by changing the notification settings on your Device. If you choose not to receive notifications, you may still use the Service but you may not receive, or may be unable to use, certain programmes or Services that involve our interaction with you. At all times, you may choose whether or not to provide or disclose Personal Information. If you choose not to provide the Personal Information we request, you may still use the Service, but you may be unable to access certain programmes or Services that involve our interaction with you.

 

How long do we keep your Personal Information?

 

We retain your Personal Information only as long as we require it to provide the Services to you and to maintain an appropriate historical record of our relationship with you. If there are legal or business requirements relating to the period of time which we must retain your personal information, we comply with those requirements. We may retain de-identified information (as defined herein) indefinitely. 

 

Uninstall the Mobile Applications.

 

You can stop all collection of Personal Information by our App by uninstalling the App. You may use the standard uninstall processes as may be available as part of your mobile device or via the App marketplace or network.

 

Correction and Review of Personal Information

 

Upon receipt of User’s written request and upon MasterHealth’s receipt of enough information to permit MasterHealth to identify User’s Personal Information, MasterHealth will disclose to User the Personal Information MasterHealth holds about User. MasterHealth will also correct, amend or delete any Personal Information that is inaccurate and notify any third party recipients of the necessary changes. User may update any information User has given to MasterHealth by sending an email to support@masterhealth.care. Requests to delete Personal Information are subject to any applicable legal and ethical reporting or document retention obligations imposed on MasterHealth.

 

Links to Other Websites. The Service may contain links to third party websites that are not owned or controlled by us. We are not responsible for the privacy practices or the content of such other third party websites, and you visit them at your own risk.

 

Children’s Privacy. The Service is neither directed to nor structured to attract children under the age of 13 years. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 13 years of age. We will direct potential users under 13 years of age not to use the Service. If we learn that Personal Information of persons less than 13 years of age has been collected without verifiable parental consent, then we will take the appropriate steps to delete this information. To make such a request, or if there are any questions or concerns about the Privacy Policy for the Service or its implementation, please contact us at support@masterhealth.care.

 

Notice to California Residents

 

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information.

 

California Online Privacy Protection Act Notice

 

On September 27, 2013, California enacted A.B. 370, amending the California Online Privacy Protection Act to require certain operators to disclose how they respond to “Do Not Track Signals”; and whether third parties collect personally identifiable information about users when they visit sites. (1) We do not track users, who do not interact with its sharing functionality across the web, and therefore do not use “do not track” signals. (2) We do not authorize the collection of personally identifiable information from our users for third party use through advertising technologies without separate member consent.

 

California Civil Code Section 1798.83 also permits our customers who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to support@masterhealth.care. Please note that we are only required to respond to one request per customer each year.

 

MasterHealth Service: International Users

 

MasterHealth’s Service is currently operated in Canada and the United States. If User is located outside of the Canada or United States, please be aware that information MasterHealth collects, including Personal Information, will be transferred to, and processed, stored and used in the United States or Canada. The data protection laws may differ from those of the country in which User is located, and User’s Personal Information may be subject to access requests from governments, courts, or law enforcement according to laws of the United States or Canada. Canadian or United States law may not provide the degree of protection for Personal Information that is available in other countries. By using the Service or providing MasterHealth with any information, User consents to the transfer to, and processing, usage, sharing and storage of User’s information, including Personal Information, in the United States and Canada as set forth in this Privacy Policy. If User does not consent to such transfer, User may not use the Service.  If you choose to access and use the Website, App and/or Service from outside the U.S. or Canada you acknowledge that you are doing so on your own initiative, at your own risk, and are responsible for compliance with applicable laws.

 

How can I get more information about the Privacy Policy?

 

If User has questions or concerns about the Privacy Policy, User can contact MasterHealth at:

 

MasterHealth Technologies Inc.
Attention: Privacy Officer
1 Richmond Street West, Suite 200
Toronto, ON M5H 3W4 Canada
support@masterhealth.care

 

Last Updated: July 28, 2021

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